Careers

Do you love pets, always strive to give your best, and enjoy working as a team? You’ve come to the right place.

Join Our Team

Pacific Northwest Pet ER & Specialty Center believes in providing the best care and service to its patients, clients, and the community. If you are looking to join an organization that values its team and the service we provide, we would welcome your inquiry or application.

Our Openings

Department: Client Services

Supervisor: Hospital Operations Manager

FLSA Status: Non-Exempt

Position Type: Regular Full Time

Summary of Job Purpose and Function:

Provide high-quality client experience that meets or exceeds the expectations of our clients. Foster a positive relationship with our referral community. Set the tone for the practice to build and maintain each client and referral veterinarian’s trust and confidence in our abilities. Quickly understand client and referral veterinarians needs and initiate the process of meeting those needs. Support the emergency & critical care department and support staff. Ensure the clients and the referral community are provided with excellent communication regarding pet care.

Primary Responsibilities:

  • Develop and post schedules for CSR team 3 months in advance in Dayforce.
  • Approve time sheets every 2 weeks prior to biweekly payroll and report any concerns to the Operations Manager
  • Develop shift leaders on the CSR team and consult with the Operations Manager when needed on the integration of the leaders within the CSR team.
  • Report to and confer with Operations Manager and Hospital Director regarding personnel questions and concerns.
  • Work within the CSR team to resolve inter-team conflicts
  • Work directly with the Inventory Manager for reordering of office supplies.
  • Screen new potential hires by phone interview and/ or in person interviews. Create onboarding plans and help implement training for new hires
  • Participate in regular meetings with Leadership to CSR discuss updates/concerns/plan of actions
  • Coordinate and deliver 90 day and annual reviews with the Operations Manager.
  • Oversee and work with the Financial Coordinator to review all pending invoices and ensure they are completed within a timely manner.
  • Manage the front desk by reviewing and addressing client concerns regarding appointments, phone calls and invoices.
  • Oversee all CSR duties. Perform all CSR duties when required.
  • Actively listens, communicates and assists with all client needs
  • Assist management of patient referral records.
  • All employees will be scheduled and expected to work rotating holiday shifts.
  • All employees are required to participate in the on-call rotation as needed. Shifts are subject to revisions and changes at the discretion of the hospital.
  • Clear understanding and enforcement of OSHA regulations and hospital safety.
  • Perform other duties as needed.

QUALIFICATIONS:

  • High School Diploma or equivalent required.
  • At least 2 years working within a customer service leadership environment required.
  • 1-2 years of veterinary or related experience preferred
  • Must be computer literate; basic computer skills with ability to navigate new software.
  • Excellent communication skills.
  • Highly skilled at multitasking accurately and pleasantly with a high volume of calls and tasks.
  • Must be flexible and able to adapt to new situations, responding quickly and respectfully to requests for assistance
  • Ability to work well within a team environment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to: sit, stand, walk, talk, see, and hear. Employee is occasionally bending/stooping, climbing, reaching above shoulder, kneeling, balance and lift/push/pull up to 40 pounds.

This position may occasionally use repetitive motion. 

JOB DESCRIPTION REVIEW:

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbents of the position. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

I understand this job description and its requirements and that I am expected to complete all duties as assigned.  I understand the job functions may be altered from time to time.

I have noted below any accommodations that are required to enable me to perform these duties.  I have also noted below any job responsibilities or functions, which I am unable to perform, with or without accommodation.

Department: Emergency and Critical Care

Supervisor: Clinical Coordinator Lead

FLSA Status: Non-Exempt

Position Type: Regular Full Time

Summary of Job Purpose and Function:

Facilitate communication between clients and clinical team during emergency visits to provide an outstanding client experience through advocacy, service, and communication.

Primary Responsibilities:

  • Assist in creating and transcribing medical records for patients. 
  • Communicate with clients concerning estimates, discharges, patient history, current financial status of bill, wait times, and patient updates, and other client communication when appropriate.
  • Collaborate with departments to avoid patient care delays and keep the client informed of any unexpected wait times
  • Assist in answering overflow phone calls.  Assist in patient care when appropriate. 
  • Discharge patients and assist in completing medical records. 
  • Ensure patient records are received from and sent to primary care veterinarians or appropriate parties. 
  • Assist in financial records, charge auditing, and billing.  Assist in creating estimates and continued care plans. 
  • Participate in patient rounds. 
  • Monitor memos, call backs, lab results, and follow up for patients within the assigned department. 
  • Assist Emergency veterinarians with transfer requests from referral hospitals.
  • Assist Client Services Coordinators with daily operations as needed. 
  • Attend departmental and hospital meetings as scheduled. 
  • All employees will be scheduled and expected to work rotating holiday shifts in the emergency and critical care department.
  • All employees are required to participate in the on-call rotation as needed. Shifts are subject to revisions and changes at the discretion of the hospital.
  • Clear understanding and enforcement of OSHA regulations and hospital safety.
  • Performs other job duties as assigned.   

QUALIFICATIONS:

  • High school diploma, GED, or higher education. 
  • Experience in a veterinary or medical setting is strongly recommended, but not required for the ideal candidate.
  • Prior experience customer or client services. 
  • Excellent communication skills. 
  • Excellent computer skills

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to: sit, stand, walk, talk, see, and hear. Employee is occasionally bending/stooping, climbing, reaching above shoulder, kneeling, balance and lift/push/pull up to 40 pounds.

This position may occasionally use repetitive motion. 

JOB DESCRIPTION REVIEW:

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbents of the position. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

I understand this job description and its requirements and that I am expected to complete all duties as assigned.  I understand the job functions may be altered from time to time.

I have noted below any accommodations that are required to enable me to perform these duties.  I have also noted below any job responsibilities or functions, which I am unable to perform, with or without accommodation.

Department: Emergency and Critical Care

Supervisor: Emergency Team Supervisor

FLSA Status: Non-Exempt

Position Type: Regular Full Time, Regular Part-Time

Summary of Job Purpose and Function:

Responsible for the day-to-day care of the emergency and ICU floor. Aid in the support of daily cleaning tasks, as well as the restocking of hospital supplies. If necessary, aid veterinary staff with the maintenance of patient cleanliness.

Primary Responsibilities:

  • Provide for the husbandry needs of the patients in the emergency department. 
  • Clean and disinfect the kennels and runs after pets are discharged following hospital cleaning protocols.
  • Count and restock supplies as needed. When more supplies are needed, inform the appropriate person in order to help maintain inventory.
  • Completion of the emergency team cleaning lists throughout the shift.
  • Closely monitor the hospitalized animals; observe animals’ behavior, habits, and environmental conditions according to directed guidelines and report to appropriate team member.
  • Facilitate walks and exercise for hospitalized patients under the direction of the assistant and technician teams.
  • Assist with patient bathing needs.
  • Wash and disinfect patient bowls, litter boxes and bedding following hospital cleaning protocols.
  • May assist with restraining patients in a manner that allows the necessary work to be performed, minimizes stress to pets, and ensures the safety of patients and team members.
  • All employees will be scheduled and expected to work rotating holiday shifts in the emergency and critical care department.
  • All employees are required to participate in the on-call rotation as needed. Shifts are subject to revisions and changes at the discretion of the hospital.
  • Perform other job duties as assigned.   
  • Clear understanding and enforcement of OSHA regulations and hospital safety standards.

QUALIFICATIONS:

  • Preferred 1 year experience in veterinary environment. 
  • Must have valid high school diploma or GED.   
  • Knowledge of general cleaning procedures and protocols. 
  • Excellent communication skills.  Strong work ethic and a positive attitude. 
  • Must be flexible and able to adapt to new situations. 
  • Ability to act as a team player, adhering to all core values of the hospital.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to: sit, stand, walk, talk, see, and hear. Employee is occasionally bending/stooping, climbing, reaching above shoulder, kneeling, balance and lift/push/pull up to 40 pounds.

This position may occasionally use repetitive motion. 

JOB DESCRIPTION REVIEW:

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbents of the position. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

I understand this job description and its requirements and that I am expected to complete all duties as assigned.  I understand the job functions may be altered from time to time.

I have noted below any accommodations that are required to enable me to perform these duties.  I have also noted below any job responsibilities or functions, which I am unable to perform, with or without accommodation.

Department: Ultrasound

Supervisor: Medical Director

FLSA Status: Non-Exempt

Position Type: Regular Full Time

Summary of Job Purpose and Function:

Sonographers are responsible for performing ultrasounds. If appropriately trained, they may participate in performing advanced imaging diagnostics. They should work and communicate effectively as a team to continually improve the delivery of services to ensure respectful, compassionate, and effective assistance in all situations.

ESSENTIAL JOB FUNCTIONS:

  • Complete ultrasounds as ordered by Pacific Northwest Pet ER & Specialty Center’s clinicians.
  • Demonstrate general understanding of gross abnormalities in advanced imaging.
  • Maintain in-depth knowledge of the imaging equipment and basic troubleshooting ability.
  • Answer both outside calls and overhead pages in an expeditious and courteous manner.
  • Document communications regarding a patient into the appropriate record.
  • Assist with keeping accurate medical records in accordance with hospital policy.
  • Enter charges into the practice management software as appropriate.
  • Ensure the work area remains clean, disinfected, and orderly throughout each shift. Use the daily cleaning check list as a guide.
  • Utilize appropriate techniques and protective equipment to assist in aggressive animal restraint.

GENERAL RESPONSIBLITIES

  • Maintain awareness of hospital policies and protocols. Self-manage training progression by remaining up to date with presented training materials. Adhere to due dates for completion of assignments. Educate and train others whenever the opportunity presents itself and as directed.
  • Follow directives as well as remain accountable for independent decisions when supervisory direction is not available.

For the love of animals and the people who love them.

  • Check work schedules, as well as email and SharePoint each shift to maintain awareness of directives and essential communication. Attend meetings according to work schedule, and meeting invites.
  • Show initiative and commitment to continued education and professional development.
  • Adhere to OSHA standards and safety protocols as outlined in the safety manual.
  • All employees are required to participate in the on-call rotation as needed. Shifts are subject to revisions and changes at the discretion of the hospital.
  • Performs other job duties as assigned to support the ongoing operations of the hospital.

QUALIFICATIONS:

  • Degree in Ultrasonography required.
  • Excellent communications skills.
  • Ability to act as a team player.
  • Strong work ethic, initiative, and ability to exercise good judgement.
  • Capacity to multi-task, prioritize and remain calm in stressful situations.
  • Ability to act on direction and constructive feedback with a positive attitude 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to: sit, stand, walk, talk, see, and hear.

Department: Leadership

Supervisor: Medical Director

FLSA Status: Non-Exempt

Position Type: Regular Full Time

Summary of Job Purpose and Function:

Calmly, competently and compassionately direct the culture, communication, vision, values, and workflow of the specialty teams to provide sensational patient care, client experience, and staff experience. Support communication between specialty services, the emergency & critical care department and support staff. Oversees support staff in current specialty departments (Cardiology, Internal Medicine, Oncology, Surgery, Imaging and Neurology)

Primary Responsibilities:

  • Develop and post schedules for specialty teams 3 months in advance in Dayforce, aligning the staffing to the appropriate patient/case load.
  • Approve time sheets every 2 weeks prior to biweekly payroll and report any concerns to the Operations Manager
  • Report to and confer with Medical Director regarding personnel questions and concerns. Provide ongoing real-time coaching to the team.
  • Report to the Medical Director regarding clinical questions and concerns within the hospital departments or within the hospital.
  • Willing and able to float into a clinical role in the floor within multiple specialty departments when required.
  • Screen new potential hires by phone interview and/ or in person interviews. Create onboarding plans and help implement training for new hires
  • Participate in regular meetings with Leadership to discuss updates/concerns/plan of actions
  • Perform 90-day and yearly performance reviews for the team with the Medical Director, as well as regular one-on-one check-in meetings with the team.
  • Facilitate monthly team meetings for each Specialty department
  • Celebrate successes including staff training progression, good communication, and positive patient outcomes/client experiences. Immediately correct any behaviors that deviate from Pac West’s values and vision.
  • Assist and support other departments and teams to accomplish the collective goals of sensational patient care and client/staff experience.
  • Model and shape the communication and workflow on each department
  • Supervise each member of your department, correcting negative behaviors with available resources like Performance Improvements Plans and in accordance with our Progressive Discipline Policy.
  • Assist in Quarterly inventory for each department and ensure an accurate count.
  • Communicate protocol changes, important organizational news, staff changes, etc with each team in a positive and timely fashion.
  • Facilitate interdepartmental communication and workflow with ER and CSR Supervisors, identify gaps in protocols and processes to enhance and protect the patient/client/staff experience.
  • All employees will be scheduled and expected to work rotating holiday shifts.
  • Clear understanding and enforcement of OSHA regulations and hospital safety.
  • Perform other duties as needed.

QUALIFICATIONS:

  • High School Diploma or equivalent required.
  • Completion of an AVMA-Accredited Veterinary Technician Program preferred.
  • Currently licensed in WA state, or able to transfer an out of state technician license.
  • At least 4 years veterinary experience required. Specialty experience required.
  • At least 2 years supervisory experience required. Veterinary preferred.
  • Excellent communication skills. Strong work ethic and a positive attitude.
  • Must be flexible and able to adapt to new situations.
  • Ability to act as a team player
  • Punctual with good attendance
  • Ability to Multitask

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to: sit, stand, walk, talk, see, and hear. Employee is occasionally bending/stooping, climbing, reaching above shoulder, kneeling, balance and lift/push/pull up to 40 pounds.

This position may occasionally use repetitive motion.

Department: Emergency and Critical Care

Supervisor: Emergency Team Supervisor

FLSA Status: Non-Exempt

Position Type: Regular Full Time – day, swing, and overnights

Summary of Job Purpose and Function:

Assist doctors by performing triage, stabilization, treatments, and patient discharge, while providing excellent client service and patient advocacy.

Primary Responsibilities:

  • Manage and provide for the patient’s needs in the ER and critical care department.
  • Participate in patient triage to maximize efficiency; provide client updates during triage.
  • Assist in patient stabilization including, but not limited to, IV catheter placement, drug/fluid therapy, and cardiopulmonary resuscitation. 
  • Patient monitoring and document in medical record. 
  • Perform diagnostics and treatments on patients presenting to Emergency Department. 
  • Perform patient discharge and provide client education including, but not limited to home care instructions, medication information, and monitoring.   
  • Induce and monitor general anesthesia/sedation procedures.  
  • Provide updates to pet owners on the status of their pet during duration of visit.
  • Maintain open and clear communications with members of patient care team regarding treatment plans, client communication, and nursing care concerns 
  • Technical skills including, but not limited to, IV catheter placement, urinary catheter placement, venipuncture, and safe restraint
  • Follow established hospital policies and procedures when handling client concerns
  • All employees will be scheduled and expected to work rotating holiday shifts in the emergency and critical care department.
  • Document legibly and keep accurate medical records in accordance to hospital policy.  
  • Clear understanding and enforcement of OSHA regulations and hospital safety standards.
  • Performs other job duties as assigned.  

QUALIFICATIONS:

  • High School Diploma or equivalent required.
  • Completion of an AVMA-Accredited Veterinary Technician Program preferred.
  • Currently licensed or in the process of obtaining a Washington CVT license
  • 6 months of veterinary experience required. Surgery preferred.
  • Excellent communication skills. Strong work ethic and a positive attitude.
  • Must be flexible and able to adapt to new situations.
  • Ability to act as a team player.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to: sit, stand, walk, talk, see, and hear. Employee is occasionally bending/stooping, climbing, reaching above shoulder, kneeling, balance and lift/push/pull up to 10 pounds.

This position may occasionally use repetitive motion. 

Department: Surgery

Supervisor: Medical Director

FLSA Status: Non-Exempt

Position Type: Regular Full Time

Summary of Job Purpose and Function:

Assist doctors by providing the best patient care and customer service.   

Primary Responsibilities:

  • Manage and provide for the patient’s needs in the surgery department.
  • Perform required treatments and record observations legibly in medical records.  
  • Assist in patient restraint, test set up, nursing care and discharge of patients. 
  • Performance of basic in-house laboratory tests, completion of forms for laboratory, filing lab reports and clean- up of laboratory area.  
  • Communicate with doctors and technicians regarding patient status or concerns. 
  • Assist doctors in appointments. Assist with bloodwork, restraint and physical exams. 
  • Assist during surgery procedures (setting up, assisting doctors, monitoring, etc.) 
  • Technical skills including, but not limited to, IV catheter placement, urinary catheter placement, venipuncture, and safe restraint
  • Handle and administer controlled substances.
  • Administration and knowledge of analgesic and anesthetic therapy to include opiates, non-steroidal medication, and inhalation anesthesia. Exhibit monitoring capabilities.
  • Equipment care, including inspection and troubleshooting.
  • Follow established hospital policies and procedures when handling client concerns
  • Document legibly and keep accurate medical records in accordance to hospital policy.  
  • All employees will be scheduled and expected to work rotating holiday shifts in the emergency and critical care department.
  • Clear understanding and enforcement of OSHA regulations and hospital safety standards.
  • Performs other job duties as assigned.  

QUALIFICATIONS:

  • High School Diploma or equivalent required.
  • Completion of an AVMA-Accredited Veterinary Technician Program preferred.
  • Currently licensed or in the process of obtaining a Washington CVT license
  • 6 months of veterinary experience required. Surgery preferred.
  • Excellent communication skills. Strong work ethic and a positive attitude.
  • Must be flexible and able to adapt to new situations.
  • Ability to act as a team player.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to: sit, stand, walk, talk, see, and hear. Employee is occasionally bending/stooping, climbing, reaching above shoulder, kneeling, balance and lift/push/pull up to 10 pounds.

This position may occasionally use repetitive motion. 

Department: Emergency and Critical Care

Supervisor: Emergency Team Supervisor

FLSA Status: Non-Exempt

Position Type: Regular Full Time

Summary of Job Purpose and Function:

Responsible for performing advanced medical, diagnostic, and laboratory procedures under the direction of a licensed veterinarian.  

Primary Responsibilities:

  • Manage and provide for the patient’s needs in the emergency department. Patient order set up (orders should be checked by an LVT or DVM until the team is comfortable with set up Estimated time of 3-6 months). 
  • Assist technicians with radiographic procedures.   
  • Run lab work as directed by technician and prepare samples for outside lab testing.    
  • Obtain an accurate patient history, proper client communication and record keeping.
  • Patient discharges. 
  • Restraint of patients for IV catheters, physical examinations, minor procedures (ex. Central line placement and ultrasounds).   
  • Complete treatments of patients as assigned in a timely manner.  
  • Provide exceptional nursing care and treatment of all patients with respect.   
  • Fill pre-printed prescriptions.   
  • Basic drug calculations (calculations should be checked by an LVT or DVM until the team is comfortable with calculations. Estimated time of 3-6 months) 
  • Initiation of fluid therapy.  
  • Patient care of stable patients in isolation. 
  • All employees will be scheduled and expected to work rotating holiday shifts in the emergency and critical care department.
  • Perform other job duties as assigned.   
  • Clear understanding and enforcement of OSHA regulations and hospital safety standards.  

QUALIFICATIONS:

  • Must have minimum of two years’ experience in veterinary medicine. ER preferred.
  • Must have valid high school diploma or GED.   AVA preferred but not required. 
  • Knowledge of general surgical procedures and protocols. 
  • Knowledge of advanced patient handling and restraint. 
  • Excellent communication skills.  Strong work ethic and a positive attitude. 
  • Must be flexible and able to adapt to new situations. 
  • Ability to act as a team player, adhering to all core values of the hospital.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to: sit, stand, walk, talk, see, and hear. Employee is occasionally bending/stooping, climbing, reaching above shoulder, kneeling, balance and lift/push/pull up to 10 pounds.

This position may occasionally use repetitive motion. 

Department: Client Services

Supervisor: Client Services Supervisor

FLSA Status: Non-Exempt

Position Type: Regular Full Time, Regular Part Time

Summary of Job Purpose and Function:

Provide high-quality client experience that meets or exceeds the expectations of our clients. Foster a positive relationship with our referral community. Set the tone for the practice to build and maintain each client and referral veterinarian’s trust and confidence in our abilities. Quickly understand client and referral veterinarians needs and initiate the process of meeting those needs. Support the emergency & critical care department and support staff. Ensure the clients and the referral community are provided with excellent communication regarding pet care. 

Primary Responsibilities:

  • Manage the front desk by greeting clients, checking patients in/out, admitting patients to the hospital, scheduling recheck appointments and signing in visitors and vendors.   
  • Perform administrative duties such as printing documents, records, schedules, pulling charts, filing, emailing records, and distributing mail.
  • Answer phones promptly in a professional and pleasant manner. 
  • Actively listens, communicates and assists with all client needs
  • Appropriately triage all emergency phone calls and emergency cases upon entry to the hospital
  • Oversees the clinic flow
  • Collect deposit payments from clients. Process admission and transfer paperwork for hospitalized patients and pets being admitted to the hospital. Discuss payment options with clients.
  • Take accurate messages and direct callers to the appropriate department liaison.
  • Assist management of patient referral records by regularly checking email, referral requests link, and faxes. Correctly download records to the appropriate patient electronic record.
  • Assist with explanation and completion of euthanasia paperwork and send sympathy cards. 
  • Maintain cleanliness of the front desk and file room area. Stock supplies and note any items that need ordering by entering into the inventory request list.
  • Stock and clean the client coffee/snack bar.
  • All employees will be scheduled and expected to work rotating holiday shifts.
  • Clear understanding and enforcement of OSHA regulations and hospital safety. 
  • Perform other duties as needed.

QUALIFICATIONS:

  • High School Diploma or equivalent required.
  • At least 2 years working within a customer service environment required. 
  • 1-2 years of veterinary or related experience preferred
  • Must be computer literate; basic computer skills with ability to navigate new software. 
  • Excellent communication skills. 
  • Highly skilled at multitasking accurately and pleasantly with a high volume of calls and tasks.
  • Must be flexible and able to adapt to new situations, responding quickly and respectfully to requests for assistance
  • Ability to work well within a team environment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to: sit, stand, walk, talk, see, and hear. Employee is occasionally bending/stooping, climbing, reaching above shoulder, kneeling, balance and lift/push/pull up to 40 pounds.

This position may occasionally use repetitive motion. 

We are currently experiencing a large volume of cases and longer wait times. Please call ahead at 360-635-5302.